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How We Handle Privacy on Your Account

We collect account details, payment records from bKash, Nagad and Rocket, and device identifiers to run your wallet, verify withdrawals and keep the lobby secure. You control access requests and deletion through the account screen or support.

Account data collectionPayment record handlingWithdrawal verificationAccess request controlDeletion rights
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crex casino How We Handle Privacy on Your Account
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what data we hold, update incorrect details, or request deletion, our support team handles privacy requests through the same channels you use for account help. Response time depends on the request type, but most data access queries are answered within a few business days.

Live Chat Open the chat bubble on any page while logged in and select the privacy request option. Our team will confirm your identity and walk you through the data review or deletion process right there in the chat window.
Email Support Send your privacy request to the support email listed in your account settings. Include your registered mobile number and a brief description of what you need. We reply with next steps and any forms required for verification.
Account Screen Log in and navigate to the privacy section under account settings. You can download a copy of your data history, update contact details, or submit a deletion request directly through the form without leaving the platform.
DATA PRACTICES

How We Protect and Manage Account Information

We built account security and data handling into every step. Payment details from bKash, Nagad and Rocket are tokenised so we never store your full wallet credentials. Withdrawal requests trigger a verification check that compares your registered mobile number and recent deposit records before release. Session cookies keep you logged in across pages, and you can clear them from the account screen whenever you want.

Payment Tokenisation

When you deposit via bKash, Nagad or Rocket, we store a transaction reference and the amount, not your wallet PIN or full account number. Withdrawals use the same tokenised path so your payment credentials stay with your wallet provider, not on our servers.

Cookie Management

Session cookies remember your login and language preference so you do not have to sign in every time you return. Analytics cookies track which lobby sections and game categories get the most traffic. You can disable optional cookies from the account privacy tab without affecting core functionality.

Retention Policy

We keep account records, bet history and payment logs for as long as your account is active and for a compliance period afterward as required by regulation in eligible regions. Once the retention window closes, data is securely deleted unless you request early removal through support.

Data Correction

If your mobile number, email or payment method changes, update it in the account screen and we refresh your records immediately. For corrections that require identity verification, contact support with your registered details and the team will confirm and update your profile within one business day.

Common Questions About Data and Account Privacy

We collect your mobile number, email, device type, IP address and the payment method you choose for deposits. When you place bets or request withdrawals, we log transaction amounts, timestamps and game identifiers to maintain your wallet balance and support any disputes.

Log in, navigate to account settings, then privacy, and click the download data button. We generate a file with your registration details, bet history, deposit and withdrawal records, and send it to your registered email within a few hours.

Yes. Submit a deletion request through the account screen or contact support. We close the account immediately and erase personal data after the compliance retention period required by regulation in eligible regions. Some transaction records may be kept longer for audit purposes where mandated by law.

We share data only with payment processors to clear bKash, Nagad and Rocket transactions, with hosting providers to run the platform, and with compliance partners where required by regulation. We do not sell your data to marketers or data brokers.

Payment details are tokenised so we store only a transaction reference, not your wallet PIN or full account number. All data transfers use SSL encryption and our servers are protected by firewall rules that restrict access to authorised staff only.

Session cookies keep you logged in and remember your language preference. Analytics cookies track which games and lobby sections are most popular. Essential cookies cannot be disabled without breaking login, but you can turn off optional analytics cookies from the account privacy tab.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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